I'm a software dev based in eastern Canada. My LinkedIn profile has details on my work history.
I work with TypeScript and Ruby at Shopify to build tools for our support ecosystem. I currently work on the Shopify Help Center and its AI assistant which provides support for users. Previously, I built a tool that routes support interactions and a flat-file content management system that powers the Shopify Help Center.
I spent a few years as a technical writer and wrote some of Shopify's help content. I also contributed to the core documentation for Liquid, Shopify's templating language.
I have a postgrad diploma in technical writing from Algonquin College and a degree in English Language and Literature from Memorial University of Newfoundland.